8×8 Contact Center
One Cloud Solution for all
Unparalleled Customer Experience
Omnichannel RoutingNever miss a customer satisfaction opportunity. Contact Center brings web, chat, SMS, social media, and voice channels on to one central platform.
Agent ProductivityAchieve lightning-fast first contact resolution every time. 8x8’s intuitive interface and comprehensive internal communications hub equips contact center agents to manage every customer engagement swiftly and optimally.
AnalyticsAccess real-time analytics and reporting from any internet-connected device. Contact Center shows you queues, customer journeys, and wait times across each of your customer engagement channels.
Integrations8x8 supports comprehensive CRM integrations with Salesforce, Microsoft Dynamics, Zendesk, and more. Place calls directly from your preferred system and log customer interactions automatically.
Supervisor Enablement8x8 empowers supervisors and agents alike with smart scheduling, individualized performance plans, and coaching tools to connect supervisors directly to agents without interrupting the customer experience.
How does 8×8 scale my contact center operations?
With Hosted Solutions
The 8×8 Contact Center is enterprise-ready. Select the number of seats you need, choose your level of integration, and get online in minutes. The 8×8 Contact Center helps future-proof businesses by doing away with costly upgrades and disjointed version control issues that have bogged down operations.
With Advanced Features
The 8×8 Contact Center is loaded with a full suite of customer care features. See the difference skills based routing, self-service and guided interactive voice response, speech analytics, proactive chat, CTI screen pop-ins, co-browsing,and workforce management tools can make for your customer communications. Ensuring satisfaction has never been easier.
With Global Reach
8×8’s global network of data centers include five locations in North America, four in Europe, and centers in India, China, and Brazil. Our patented geo-routing sends calls to the nearest data center, so customers experience crystal clarity with none of the lag time or voice delays that can derail international conversations. Additionally, automatic chat translation eliminates one of the biggest hurdles to providing great customer support everywhere you operate. Customers chats are translated automatically into your agents’ own language, and vice versa, for quicker, easier interactions.
With Assured Security
8×8 holds more compliance certifications than any other contact center service provider. In addition to HIPAA and FISMA certifications, our software conforms to the ISO/IEC 27001 framework on information security management. With 8×8’s added information privacy protocols, contact center supervisors can protect sensitive data entry fields with ease. Once secured, the only person who can see the information is the customer – a customer service representative will see only asterisks.